Support Center
We're here to help you get the most out of your gaming experience
Need Help?
Our support team is ready to assist you with any questions or issues
[email protected]We typically respond within 24 hours during business hours (Mon-Fri, 8am-6pm Berlin Time)
Response Times
Business Hours: Mon-Fri, 8am-6pm Berlin Time
Response Time: Within 24 hours
Weekends: Limited support
What We Can Help With
• Server setup and configuration
• Payment and billing questions
• Technical issues and troubleshooting
• Game-specific support
Before You Contact Us
Check if your issue is covered in these common topics:
🔌 Server Won't Start?
Make sure your payment was processed successfully. Check your dashboard for server status. If it shows "provisioning", wait a few minutes (setup time varies by game). If issues persist, email us with your server ID.
🌐 Can't Connect to Server?
Verify you're using the correct IP and port from your dashboard. Make sure the server shows as "online". Check if you need to whitelist players for certain games.
💳 Payment Issues?
We use Stripe for secure payments. If your card was declined, try another card or contact your bank. For refunds or billing questions, email us with your order details.
🎮 Game-Specific Problems?
Each game has unique settings. Check our knowledge base (coming soon) for game-specific guides. Include your game type and issue description when contacting support.
Built with love for gamers who just want to play